Last updated: 2024
These Terms and Conditions ("Terms") govern the provision of voice-over and voice acting services by Pekaki to any client who places an order through our website or otherwise engages our services. By placing an order, you agree to be bound by these Terms. These Terms are governed by the law of England and Wales, without prejudice to any mandatory consumer protections that apply in Scotland or Northern Ireland where the client is resident there.
Services are provided by Pekaki, whose registered office and place of business is:
PekakiYou can contact us by any of the following means:
Orders may be placed via our website, by email or by telephone. An order is treated as a request for a quotation until we send you a written confirmation by email setting out the scope of work, the agreed script or brief, the voice talent assigned, delivery format, delivery date and the price payable. A contract between you and Pekaki comes into existence only when we issue this confirmation, or when we begin recording work at your explicit request, whichever happens first. Please check the confirmation carefully and notify us promptly of any discrepancy.
All prices are quoted in pounds sterling and, unless stated otherwise, are exclusive of VAT, which will be added at the applicable rate where chargeable. Our quotation specifies exactly what is included, such as:
Work outside this scope, including script changes after recording, additional revisions, extended usage rights or rush delivery, may be charged separately and will be confirmed in writing before we proceed. Payment terms are stated on each invoice. Unless otherwise agreed, invoices are payable prior to delivery of the final files, or within the number of days shown on the invoice for established clients. We accept payment by the methods indicated on our invoice or website. Late payment may result in delivery being withheld and may attract statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.
You may cancel an order in writing at any time before recording begins, in which case no charge will apply save for any preparatory work already agreed in writing. Once recording has commenced, cancellation may be subject to a charge reflecting work already carried out. Consumers ordering at a distance may have a statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; however, this right does not generally apply once bespoke recording work has begun at your request with your prior agreement.
If you are unhappy with any aspect of our service, please contact us at [email protected] with details of your order and concern. We will investigate and respond within a reasonable time, and will offer a revision, re-recording or, where appropriate, a partial or full refund.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under the law of England and Wales. Subject to this, our total liability arising out of or in connection with an order, whether in contract, tort or otherwise, shall not exceed the total price paid for that order. We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business or loss of reputation.
Our website sets one cookie, named privacy_state, which stores your cookie consent choice for a period of one year. We do not use any analytics, tracking or session cookies. Advertising measurement tools, where used, operate only after you have given consent, and only on the order confirmation page.
We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. For details of how we handle your personal data, please see our separate Privacy Policy. You may exercise your data protection rights, or raise any concern, by writing to [email protected]. If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.
We may update these Terms from time to time to reflect changes in our services or in the law. The version published on our website at the time you place an order will apply to that order.
These Terms are governed by the law of England and Wales. Any dispute arising out of or in connection with these Terms or an order shall be subject to the exclusive jurisdiction of the courts of England and Wales, save that consumers resident elsewhere in the United Kingdom may bring proceedings in their own local courts.
For any question about these Terms, please contact us: